Legal/Polices

Legal and Policies

WD - LEGAL

Orders, Shipping, and Lead Times

*Note* - Armor plates CANNOT be shipped to PO Boxes!

If you believe your shipping charge is not accurate (IE, ordering an armor bundle AND a set of plates), PLEASE reach out to our support email, we will refund the shipping overage. This is due to a known issue with our shipping calculator that we are working on fixing.

Due to CoVID-19 regulation and a spike in demand, our lead times may increase unexpectedly. Some products are not actively stocked, and so we must wait on those products to ship from the manufacturers. Others maybe be hand-made to order. We are working overtime to fulfill orders and get our clients the awesome kit they ordered. Thank you for your patience and understanding.

Shipping Policy

All in-stock items should ship within 5-10 business days of ordering. Orders are not shipped or delivered on weekends or holidays, or days we are hosting events such as matches. All partner items will be ordered within 5 business days of order.

You will receive a Shipment Confirmation email (if provided) once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours.

 Cancellations

In the event that an order is cancelled, 5% of the order is retained as a restocking fee, due to credit card fees, and that once an order is placed, we are still obligated to pay the supplier. 

Armor bundles may not be cancelled after a week of order placement, unless the order has gone more than 3 weeks past the quoted lead time.

Armor Restrictions

Restrictions on the Purchase, Ownership, or Possession of Body Armor are as follows:

It is a violation of United States Federal Law for a person convicted of a violent felony to purchase, own, or possess body armor. In addition, various states also have enacted legislation restricting the purchase, ownership, or possession of body armor by persons convicted of drug crimes, certain other felonies, or other violent crimes. By purchasing body armor from Wraith Defense LLC you acknowledge and certify that:

  1. You have not been convicted of a felony.
  2. The end user has not been convicted of any other crime that would restrict their ability to purchase, own, or possess body armor under any applicable Local, State, or Federal law ordinance or restriction.
  3. The end user will not use any body armor purchased from Wraith Defense LLC for any criminal purpose.
  4. The end user is over the age of 18.
  5. The end user will not transport or use any Wraith Defense body armor products outside of the United States.

Wraith Defense LLC reserves the right, in its sole discretion, to refuse the sale of body armor to any person or entity. Additionally, the online sale of body armor to residents of Connecticut is strictly prohibited, unless the sale is made to certain law enforcement or military personnel, or through a face-to-face transaction.

Wraith Defense LLC does not ship any products outside of the United States in compliance with ITAR regulations. By purchasing, owning, or possessing Armor systems, the end user certifies that no Armor products will be transported or used outside of the United States.

All statements contained herein, or in any other related Wraith Defense LLC publication of any kind, are not designed to provide legal counsel in any way, shape or form. It is strongly recommended that customers conduct a reasonable amount of Due Diligence prior to purchasing, owning or possessing body armor in order to avoid any legal ramifications.

Limitation of Liability

Wraith Defense LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wraith Defense LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Wraith Defense LLC product is mistakenly listed at an incorrect price, Wraith Defense LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wraith Defense LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wraith Defense LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Terms

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wraith Defense LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Wraith Defense LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wraith Defense LLC.

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wraith Defense LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Wraith Defense LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Wraith Defense LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Wraith Defense LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Wraith Defense LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Wraith Defense LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Wraith Defense LLC may link to sites operated by third parties. However, even if the third party is affiliated with Wraith Defense LLC, Wraith Defense LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wraith Defense LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wraith Defense LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

Privacy Policy of Wraith Defense LLC

Wraith Defense LLC operates the wraithdefense.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Wraith Defense website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at wraithdefense.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.